FAQs
Why am I not seeing a prediction right now?
There may be insufficient recent data.
Try syncing your ring and logging your meals and weight more regularly.
How is my prediction calculated?
Your prediction is based on your recent data — weight, nutrition, activity, and body composition trends.
The more consistently you log, the more accurate your forecast becomes.
Why does my forecast keep changing?
Because your habits change — so does your forecast. Small shifts in your routine can influence the outcome.
Do I need to use both EXERSCALE and EXERRING?
For the most accurate results, yes.
EXERSCALE measures your weight and body composition, while EXERRING provides real-time movement and recovery data.
Can the prediction be wrong?
Prediction is based on data patterns — not guarantees. But with consistent logging, our AI learns and improves accuracy over time.
Which smartwatches are compatible with the app?
The app currently supports Apple Watch, Galaxy Watch, and any device connected through Google Fit.
My device won’t connect to the app. What should I do?
Make sure Bluetooth is enabled on your phone and the device is fully charged.
Try restarting both your phone and the device.
If the issue continues, contact support at support@exerchain.io
Why isn’t my data showing up in the app?
Check if your last sync was successful.
If the device was disconnected or inactive, your data may not have uploaded.
Try syncing again or reconnecting the device.